Legal
Privacy Policy
Last updated October 22, 2026. This describes what Full Service Web Design collects, why, and what you can make us delete.
What we collect
Information you give us. When you submit a form, book a call, or request an audit, we collect your name, phone number, email address, business details, and whatever you write in the message field.
Information collected automatically. Pages you view, how you arrived (referring site, search term where available, campaign parameters), approximate location derived from IP address, device and browser type, and time on page. This comes from Google Analytics and, if enabled, a session-replay tool.
Information from advertising platforms. If you arrive from an ad, the platform passes campaign identifiers which we store alongside your enquiry so we can tell which marketing produced which lead.
Why we collect it
- To respond to your enquiry and quote your project
- To contact you by email or phone about that enquiry, and by text only if you opted in to SMS
- To understand which pages and campaigns produce enquiries, so we can stop paying for the ones that do not
- To improve the site — find broken paths, slow pages, and places people give up
- To meet legal and accounting obligations
Phone and email
A phone number is optional on our forms. If you give one, we may call you or email you about your enquiry. Submitting a form does not sign you up for text messages; texts are covered separately below and need their own opt-in.
Who we share it with
We do not sell, rent or share your personal information with third parties for their own use, marketing or otherwise. It is only handled by service providers that process it on our behalf, under contract, to run this site and answer you:
- Analytics — Google Analytics, for the traffic and conversion data described above
- Advertising measurement — Google and Meta receive anonymous conversion counts only, never your name, phone number or email
- CRM and email — the system that stores your enquiry and sends our replies
- Hosting — the infrastructure this site runs on
- Legal — where we are required to by law, or to protect our rights
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information will not be sold or shared with third parties for promotional or marketing purposes.
SMS / Text messaging
If you tick the SMS box on one of our forms and give us your mobile number, Full Service Web Design may send you text messages about your inquiry, project updates and account notices. Ticking the box is optional, it is never ticked for you, and consent is not a condition of purchase. We record your choice, the time, your IP address, the page and the wording you agreed to.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, and reply HELP for help. You can also opt out by calling 888-600-1703 or emailing kalen@fullservicewebdesign.com. See our Terms for the full SMS terms.
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. This covers every kind of transfer, not only a sale: your mobile number and SMS consent are never sold, rented, traded or passed to affiliates, partners or other businesses for their own use.
We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Cookies
We use cookies and similar storage for analytics, to remember which campaign brought you here across a session, and to keep the site working. You can block cookies in your browser; analytics will stop and some conveniences will break, but the site will still function.
Where a consent banner is shown, your choice is respected and recorded.
How long we keep it
Enquiry records are kept for as long as we have a business relationship and for seven years afterwards for accounting and legal purposes. Analytics data is retained according to the platform default, which is currently fourteen months. You can ask us to delete your enquiry record sooner.
Your rights
Depending on where you live you may have the right to access the personal information we hold about you, correct it, delete it, opt out of its sale or sharing (we do not sell it), and not be discriminated against for exercising these rights. California residents have these rights under the CCPA/CPRA.
To exercise any of them, email kalen@fullservicewebdesign.com. We will verify your identity and respond within the period the law requires.
Children
This site is for businesses. We do not knowingly collect information from anyone under 16. If you believe we have, contact us and we will delete it.
Security
The site is served over HTTPS and form submissions are encrypted in transit. Access to enquiry data is limited to people who need it. No system is perfectly secure, and we will not claim otherwise.
Changes
If we change this policy we will update the date at the top. Material changes will be flagged on the site rather than made quietly.
Contact
Questions about this policy: email kalen@fullservicewebdesign.com.
Questions about your data?
Ask and you will get a direct answer from a person.