Terms of Service

1. Who these apply to

These terms are between you and Full Service Web Design ("we", "us"). By using this site or engaging our services you accept them. Where you sign a separate proposal or service agreement, that document takes precedence over these terms if the two conflict.

2. Scope of work

Project work is delivered against a written scope agreed before work begins. That scope defines the deliverables, the price, and the timeline. Work outside it is quoted separately and only begins once you approve the quote in writing.

3. Payment

Unless the proposal says otherwise, project work is invoiced 50% at commencement and 50% at launch. Monthly services are invoiced in advance. Invoices are due on receipt. We may pause work on accounts more than 15 days overdue, and we will tell you before we do.

4. Your responsibilities

You agree to provide content, images, access credentials, and feedback within the timeframes agreed. Delays on your side move the timeline by the same amount — this is the most common cause of a missed launch date and it is not something we can absorb.

You confirm you have the right to use any content, images, logos, or trademarks you supply, and that they do not infringe anyone else's rights.

5. Ownership

On final payment, you own the website we build for you: the code, the content we produced for it, and the design as delivered. Domain, hosting account, analytics, ad accounts, and CRM are registered in your name from the start.

We retain ownership of our general tools, frameworks, and methods, and may reuse non-client-specific components in other projects. Third-party components remain under their own licences.

Unless you ask us not to, we may reference the project in our portfolio and describe the work we did.

6. Revisions

Project scopes include two structured rounds of design revision. Corrections to genuine errors — broken links, typos, layout faults — are not counted as revisions and are not billed.

7. What we do not guarantee

This section matters, so it is in plain language rather than capitals.

• We do not guarantee search rankings. Google does not sell positions and no one controls its algorithm. We commit to performing the work and reporting honestly on results.
• We do not guarantee revenue, leads, or conversion rates. We influence traffic, conversion, and follow-up speed. We do not control your pricing, sales process, capacity, or market conditions.
• We do not guarantee uninterrupted uptime. Hosting, DNS, and third-party services fail occasionally. We respond promptly; we cannot promise zero downtime.
• We do not guarantee third-party platform behaviour. Google, Meta, and other platforms change rules and pricing without notice.

8. Cancellation

Monthly services run for a three-month minimum and are month to month afterwards, cancellable with 30 days' written notice. On cancellation we hand over credentials and documentation for everything in your name.

If you cancel project work mid-build, you pay for work completed to that point and we deliver what has been produced.

9. Limitation of liability

To the extent permitted by law, our total liability arising from our services is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential losses, including lost profits or lost data.

Nothing here excludes liability that cannot lawfully be excluded.

10. Website use

The content on this site is for information. It is not legal, financial, or professional advice. We try to keep it accurate and current but do not warrant that it is error-free. Prices shown are starting points and not offers.

11. Governing law

These terms are governed by the laws of the state in which Full Service Web Design is registered, and disputes will be handled in the courts of that state.

12. Changes

We may update these terms. Continued use of the site after an update means you accept the revised version. Changes do not alter the terms of a project already underway.

Contact

Questions about these terms: get in touch.